Free Bonus from a Customer Support Help Desk (Learn by example – pay attention. It’s subtle so you might miss it)
“Hutchy”
Hi,
I would like to request a full refund with immediate effect.
The details of my original transaction are displayed below to ensure the process is sorted without complications.
Unique Transaction ID #——————-
Item Title: ClickBank – —————————–
Invoice ID: ———
Date: 18 Mar 2010
Time: 18:53:19 GMT
Status: CompletedRegards,
E-mail: ————-@googlemail.com
Support
Hello Sir
Thanks for your email.
Your email address: —————@googlemail.com does
not line up with the order number.Is there another email associated with the purchase?
Thanks,
Sancho
“Hutchy”
Hi,
This is the e-mail that I used for registering with ——. The only other e-mail address that you could have is —————-@googlemail.com.
Do not attempt to make this complicated.
Regards,
Support
Hello Sir
Unfortunately, that email doesn’t work
either (see attachment)Rather than carry this on since you
seem to think that any enquiry is some
attempt at making things complicated
I suggest you go straight to the source
rather than have me act as the middleman
to place your refund for you.I’ll give you instructions.
You can do it one of two ways.
(1) Submit your own request for a refund
and cancellation of your membership
yourself here, which is how we do it
at the request of customers:http://www.clickbank.com/orderDetail.htm
If you successfully enter your order
information and then click on “get Support”
and choose refund (which will also cancel
the membership – you don’t need to do one
for refund AND cancellation) your refund
will be processed 24 hours or so later
according to Clickbank and you should have
your refund within a week.If you don’t have this information, which
you apparently don’t, you can request it by
going to the link above and at the bottom
where it says “If you do not have your credit
card statement or ClickBank receipt number
available, click here.”Click “Click here” and speak to a Clickbank
employee to submit your refund.(2)
You can call Clickbank and tell them to
refund and cancel your order.Their customer service hours are Monday through
Friday, 7 a.m. to 6 p.m. Mountain Time.* US and Canada Toll Free: 1-800-390-6035
* Direct: 1-208-345-4245
* International: +1 208-345-4245I hope this complicates things less for
you.Thanks,
Sancho
He came back with the right email and said “please” but with a little hint of snobbishness.
All the same…
pwned
{ 2 comments… read them below or add one }
Yep, sounds familiar … I call it a “classicy case”:
the a**hole – a CLASSIC example
the service – a CLASSY example
This *is* the only *right* way (despite all natural temptations) .. didn’t I say, Sancho, you are doing a great job?
No, seriously, it is an exemplary “free bonus”.
Cut-&-paste, fellow members .. it will come handy sooner or later .. guaranteed.
Thanks Peter
You really have the leverage since if they are getting refunds and it’s their responsibility because you aren’t actually handling the payments there was nothing to lose. If he didn’t like it he could go do it himself which was much more complicated.
My intention was to leave him hanging and let him do it. No matter what he said I was going to ignore him but since he said please I figured what the heck. He actually said something like “Now can you just go give me my refund please” which I imagined in my head being said with insincerity but that’s probably the best he could do.
I also questioned whether or not he really was being arrogant because in text you can’t get tone, body language, etc., but it probably is what I thought it was although I kinda felt guilty but I tend to feel bad about everything and we can all be difficult and you never know what’s going on with a person. It’s better to be calm and understanding but when you have your own problems and you have to deal with 20 to 50 people like that every day it starts to wear a person down.
PS. This guy was nothing, though. I even wondered whether people who read this would miss the pompousness of this guy cause it’s subtle and wonder what my point is. I’m glad you got it. You should see the ones I get sometimes and I have had a smart mouth but I need to watch it. I need to keep my job for now. If they were my customers they’d be banned, not out of spite but because there’s no way I would want to have and deal with some of these people. They’ll cost you more in the long run in support and time and grief than their initial investment on the low cost entry product, are likely to not buy another thing and will probably end up refunding anyway.
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